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Double Glazing Product Care |
All Window Wise double glazing products are manufactured and installed to the highest standards using the very best materials available to provide many years of satisfactory service. To ensure that you achieve the maximum benefit from your investment please refer to the following maintenance and aftercare recommendations and guidelines:
Cleaning
PVCu frames including gaskets and cills should be routinely cleaned every four to six months with warm soapy water (diluted washing up liquid), rinsed with clean water and then dried to maintain pristine profile condition. Any stubborn marks can be removed by using a small amount of PVCu cleaner (or a cream cleaner) with a dampened cloth, by gently wiping over the affected area.
IMPORTANT:
DO NOT USE ANY CHEMICAL OR ABRASIVE CLEANERS, WHICH COULD SCRATCH AND DAMAGE THE FRAME SURFACE. PVCu CLEANER SHOULD NOT BE USED ON WOODGRAIN FOIL PROFILE.
Lubrication
Ideally every four to six months all moving parts should be lightly oiled, using a light lubricating oil, removing any surplus, particularly from any of the PVCu frame area.
Friction Stay (Hinge) Adjustment
Your windows are fitted with 90° stainless steel hinges. Specifically your attention is drawn to the necessity of the correct operation of these hinges. Failure to do so may cause irreparable damage to the hinges and under the circumstances will not be covered under the ten year guarantee. These hinges are designed to be tough and durable, corrosion resistant and at the same time providing increased security, thus providing trouble free hinges with no maintenance required. The 90° opening enables a maximum width opening aperture as necessary to comply with current regulations. In addition, the user-friendly push button operation, easy cleaning facility enables opening casement to slide along the track for easy access from with inside the building. Please ensure that you are conversant with the operation of the hinges fitted to your frames.
Drainage
The windows and doors are designed with a built in drainage system comprising of a number of holes, slots and drainage channels within the profile and the thresholds that allow any water ingress to flow to the outside. To ensure an efficient drainage system it is essential that these holes/slots remain unblocked by periodically removing any build up of dirt. The drainage can be checked by simply flushing through with water.
Weather Seals
Weather seals and gaskets are fitted to the windows and doors and it is important that these do not become dislodged during general use or routine cleaning. If, however, this does occur then simply slide and press fit the gaskets/seals back into place in the purpose made frame grove. If the weather seals become broken or damaged and draughts can be felt, then contact Window Wise so that we can arrange for a replacement by our Service Engineer.
Doors
All doors are installed and set up to provide ease of use, security and draft proofing. Working tolerances are allowed for within the locking mechanisms to compensate for inevitable expansion and contraction over the course of time. However, from time to time further minor adjustment may be required as most doors have a tendency to settle and drop over a period of time. You are advised not to attempt any such adjustment, but to contact Window Wise to arrange a visit by our Service Engineer who will be only to pleased to make any adjustments that may be necessary. If a door becomes difficult to operate, do not use force! Should you have a patio door or bi-folding concertina door, please ensure that the track is kept clean and clear of any debris. Ensure that the drainage holes are kept clear. DO NOT USE GREASE OR OIL ON THE ROLLERS OR ON THE TRACK. Lubrication of handles, locks and hinges is recommended by using either WD40 or a light machine oil lubricant.
Glass
All glass units should be cleaned in the usual way by using a purpose made, household glass cleaner spray and an appropriate soft cloth - nothing abrasive as this will scratch the surface of the glass, in particular toughened safety glass.
Maintenance Summary
Please follow these general maintenance guidelines. Failure to maintain your windows and doors correctly may invalidate the guarantee.
Should you have any difficulty in making any of these adjustments, please call WINDOW WISE for further professional advice on 0800 454160.
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