Here at Window Wise we are always pleased to hear from our customers, it’s great to receive the thank you letters, the compliments and the emails that turn up regularly from our satisfied customers. However, we are equally keen to take feedback, constructive criticism and to hear if things haven’t gone quite right, we can only improve if we listen to the most important gauges of our business, the home owners who entrust us with their home improvement projects. As in any business, occasionally things to not go according to plan, but how we respond and deal with any issues along the way is what matters. Over the last 26 years we have built an enviable reputation for high quality, customer care, providing value for money and ensuring that we have happy, satisfied customers.
It is for this reason that we like to follow up all our installations, whether replacement windows, doors or conservatories, to ensure we are doing a good job. All our customers are invited to complete a customer questionnaire on all aspects of our service from the sales process through to installation.
The encouraging feedback we have received from our customers over the past 6 months, is that 100% said that they would recommend Window Wise to friends, family and work colleagues.
As we continue to improve our products, services and processes, we intend to hold on to our reputation so please give us your feedback, thank you.