Here are some of the most common queries we get asked:
To ensure we work to the highest standard and to give our customers the utmost confidence in the work we will carry out for them, we are members of a number of professional bodies and also hold relevant accreditations of excellence.
For a full list of of our certifications and accreditations click here.
Professional designs, consultations & quotations are free of charge across all window, door and glazed extensions.
We aim to complete projects within a six to eight week time-frame from manufacture to installation lead time.
Yes. As part of our dedication to excellent customer care, each installation in progress is visited daily by our Installations Manager to ensure it is running smoothly.
We require a 25 per cent deposit up-front as standard. For larger projects, however, we may ask for interim payments and balance on completion.
Our preferred method of payment is by online bank transfer.
Please note that we do not offer any finance or payment plan options.
Yes. We offer a ten year guarantee on all our installations.
There are steps a homeowner can take to ensure that the life-span of their new windows is maximised, including cleaning and dealing with any minor damage. Our maintenance guide provides full details on the upkeep required for each of our products.
Please give the showroom a call on 01444 457145.
All our work is covered by a 10 year guarantee. We will repair and/or replace any faulty installations or products totally free of charge, subject to our terms and conditions.
No. We will continue working throughout bad weather on all window and door installations unless the conditions are so severe that it is deemed too dangerous for our installers to continue working.
However — if because of any weather conditions you would prefer to postpone installation work, please let our team know so we can re-book the work in.
Yes, our installers are highly experienced and can be trusted to remain on your property to continue to work while you are not there.
Keep pets and children away from the work area/site during the installation for their safety. Also, it is recommended that any valuable items, furniture & cables are moved clear of the work area.
If you want an answer to a query that is not listed above, please call on 01444 457145 or get in touch via our online form.