Over our 30 years in business we’re proud to have improved the homes of thousands of families in Sussex.
We understand that not all windows, doors and conservatories are made the same…and certainly neither are the people who fit them!
So how do you choose the right company for your project?
There are a few things to consider:
There are many reasons to choose a local company over a large, national chain.
With a local company, the people you deal with upon your first enquiry will be the people you deal with throughout, and after, your project.
Not only does this give you a clear point of contact whenever you need anything, it also helps to ensure that all your requirements are fully understood and acted upon.
Window Wise has worked with literally thousands of homeowners in Sussex over many years, so we are experts in the various styles of homes in the area; from traditional weatherboard/tiled homes to contemporary designs.
We also have a detailed understanding and knowledge of local planning laws and building regulations, including local Conservation Areas.
This means we can support and advise you in ways that a national company may struggle to do.
An established company with a local showroom gives you the opportunity to meet the team and assess the quality and style of the products. Home improvements can be a big investment, so you need to make sure you’ve seen all you need to see before making a decision.
A local showroom and offices will help to give you some reassurance of an established, reliable company – rather than a one man band working out of a van.
National companies will argue that not offering a showroom keeps their costs down. However, we don’t tend to find that this is the case when comparing quotations.
While we endeavour to ensure that every Window Wise installation goes without a hitch, there will inevitably be the occasional unexpected issue to deal with. Working with a local company ensures you have a speedy, reliable response, rather than waiting for a national chain to book you an appointment with a regional representative when it suits them (not you!).
Of course, just being local isn’t the only thing that matters. If the quality of the product and installation isn’t up to scratch then local customer service won’t count for much!
It’s difficult to judge the quality of a company’s products online and the few samples that a salesman can fit in their car aren’t always enough.
So, ensure that you visit the Window Wise’s showroom to examine the items on display or ask if you can view some completed, local installations.
Expertise and accreditations are a good indication of the quality of products.
Once you’re happy, then you need to check that any existing customers are happy with what the company delivered for them – so the next step is to get some recommendations.
Our showroom is in the heart of Haywards Heath, West Sussex, in a prominent position in Commercial Square, just by the railway station.
Don’t just take the company’s word for how good they are, look at what their customers are saying.
Be wary of testimonials that the company posts on its own website, it’s difficult to know if they are legitimate. Better to look at the reviews on Google or a similar platform where you can be more certain they’ve been added by real customers.
Before you pay your deposit, you should also ask for a customer reference so you can speak to someone who’s had an installation recently. We’re always happy to connect you with a customer who’s had similar work done so you can chat to them about their experience of Window Wise.
It can be difficult to judge the expertise of a company, unless you have experience in the industry yourself. You’re never really sure whether the smooth salesperson you’re talking to is an expert or just a great bluffer!
So, to be sure that the business can “walk the walk” as well as “talk the talk”, you should check the accreditations they hold. These will be independently assessed by industry experts, giving you the assurance of expertise without needing to be an expert yourself.
Some of the accreditations relevant to our industry include:
Using local company will also give you additional on-hand expertise – as they should be familiar with local planning laws and house styles.
Your home improvement company may have plenty of accreditations to show their expertise, but ideally this should be backed up by years of experience.
You should also ensure you ask about the experience of their team to find out about their backgrounds and previous work.
Choosing a company with experience not only means that they have fitted hundreds of windows, doors and conservatories. It also means that they have worked in a vast array of different types of homes and situations. Therefore, they’ll be able to pre-empt potential difficulties with your project and solve them before they become a problem.
They’ll also have a keen eye for the styles and designs which would best suit different styles of property. This would be particularly helpful if you have a traditional home in a local style and choose a local company who will have worked on plenty of similar properties.
Window Wise has been in business and under the ownership of founding directors, Tim Briggs and Richard Morgan, for 30 years. Many of our team have been with us for at least a decade or two and use their considerable experience and expertise to train and support younger members of the team.
When you have your new windows, doors or conservatory fitted, you’ll be inviting the installation team into your home for days or sometimes weeks. So, it’s important that you feel comfortable with the people you’re using.
Make sure you visit the showroom so you can meet some of the team face to face. While these might not be the installers who will come to your home, it should give you a good indication of the company’s approach to customer service.
We welcome you to our Haywards Heath showroom to meet the team and have an obligation-free chat about your project. We don’t charge for our professional design consultations or quotations, so you have plenty of time to get to know us before you make your decision.
Trustworthy companies won’t ask you for all the money upfront for a large purchase. But some, less reputable, businesses may try to persuade you to do this with “one time only offers” and similar stories.
Before you pay any deposit you should check that the company has deposit protection insurance. This means that, should the company go out of business, your deposit will be returned to you by the insurer.
For your Window Wise project we will ask for a 25% deposit with the balance then payable upon completion (unless it’s a small repair/maintenance job). If it’s a particularly large project, we may also request interim payments. All our deposits come with protection insurance through our membership of the Glass and Glazing Federation.
Even the best products on the market do, very occasionally, have issues. Therefore, it’s essential that you know what warranties are being offered by your supplier. Window Wise offers a 10 year guarantee on all products.
It’s also important to check that these guarantees are insured so that, should the company cease to trade, you can still use your warranty. These are called “Insurance Backed Guarantees” or “IBGs”. All Window Wise guarantees are insured.
The company’s terms and conditions should be freely available to you and explain the guarantees in full. When you buy from Window Wise, you’ll receive a copy of our operation and maintenance guide, which includes our terms and conditions plus our 10 year guarantee.