Why choose Window Wise?

Local vs National

There are many reasons to choose a local company over a large, national chain.

Personal service

With a local company, the people you deal with upon your first enquiry will be the people you deal with throughout, and after, your project.

Not only does this give you a clear point of contact whenever you need anything, it also helps to ensure that all your requirements are fully understood and acted upon.

Local knowledge

Window Wise has worked with literally thousands of homeowners in Sussex over many years, so we are experts in the various styles of homes in the area; from traditional weatherboard/tiled homes to contemporary designs.

We also have a detailed understanding and knowledge of local planning laws and building regulations, including local Conservation Areas.

This means we can support and advise you in ways that a national company may struggle to do.

Local showroom

An established company with a local showroom gives you the opportunity to meet the team and assess the quality and style of the products. Home improvements can be a big investment, so you need to make sure you’ve seen all you need to see before making a decision.

A local showroom and offices will help to give you some reassurance of an established, reliable company – rather than a one man band working out of a van.

National companies will argue that not offering a showroom keeps their costs down. However, we don’t tend to find that this is the case when comparing quotations.

Quick response

While we endeavour to ensure that every Window Wise installation goes without a hitch, there will inevitably be the occasional unexpected issue to deal with. Working with a local company ensures you have a speedy, reliable response, rather than waiting for a national chain to book you an appointment with a regional representative when it suits them (not you!).

Of course, just being local isn’t the only thing that matters. If the quality of the product and installation isn’t up to scratch then local customer service won’t count for much!

Recommendations

Don’t just take the company’s word for how good they are, look at what their customers are saying.

Be wary of testimonials that the company posts on its own website, it’s difficult to know if they are legitimate. Better to look at the reviews on Google or a similar platform where you can be more certain they’ve been added by real customers.

Take a look at our Google reviews for example.

Before you pay your deposit, you should also ask for a customer reference so you can speak to someone who’s had an installation recently. We’re always happy to connect you with a customer who’s had similar work done so you can chat to them about their experience of Window Wise.

Experience

Your home improvement company may have plenty of accreditations to show their expertise, but ideally this should be backed up by years of experience.

You should also ensure you ask about the experience of their team to find out about their backgrounds and previous work.

Choosing a company with experience not only means that they have fitted hundreds of windows, doors and conservatories. It also means that they have worked in a vast array of different types of homes and situations. Therefore, they’ll be able to pre-empt potential difficulties with your project and solve them before they become a problem.

They’ll also have a keen eye for the styles and designs which would best suit different styles of property. This would be particularly helpful if you have a traditional home in a local style and choose a local company who will have worked on plenty of similar properties.

Window Wise has been in business and under the ownership of founding directors, Tim Briggs and Richard Morgan, for 30 years. Many of our team have been with us for at least a decade or two and use their considerable experience and expertise to train and support younger members of the team.

Finance

Trustworthy companies won’t ask you for all the money upfront for a large purchase. But some, less reputable, businesses may try to persuade you to do this with “one time only offers” and similar stories.

Before you pay any deposit you should check that the company has deposit protection insurance. This means that, should the company go out of business, your deposit will be returned to you by the insurer.

For your Window Wise project we will ask for a 35% deposit with the balance then payable upon completion (unless it’s a small repair/maintenance job). If it’s a particularly large project, we may also request interim payments.